Cancellation and changes

Up to 24 hours before your pickup, cancelling costs nothing. No card was charged when you booked, since the fare goes to the driver in cash, so a cancellation is simply a message from you and a written reply from us.

Sending the cancellation

Write back to the booking email (it comes from info@marinatransfers.com) or reach us on WhatsApp. Give the reference and the lead name; the reply we send back is your proof that it is cancelled.

When the charter or the flight moves

Charter plans shift, and that is fine. Same day, new flight number: we update the pickup. Different day, another marina or quay, a bigger party: we check a car is free and, if the area or the car changes, tell you the new fare before anything is switched.

Inside the last 24 hours

Still let us know, however late. A driver already on the road to arrivals can be stood down. When an airline cancels your flight, send the replacement flight and we try to move the car onto it.

Nobody at arrivals

From the real landing time the driver waits 60 minutes and phones the number in the booking. With no answer and no word from you, the trip can be closed as a no-show, as set out in the booking terms.